Account Security Policy
All account security is the sole responsibility of the customer. This includes hacking protection, password protection, virus protection, and anything else that has to do with computer or account security. If you believe that your account security has been compromised, please contact Mech Wars Customer Service, and we will do everything that we can to help you recover security on your account. This includes helping to change passwords, helping with payment issues, and offering basic suggestions for improving your account security.
If an account has been stolen, hacked, or in any other way compromised, we may suspend the account, to protect the character and items within, while we investigate fully. We apologize for any inconvenience that this may cause, and we will complete the investigation in as timely a manner as possible. Once a thorough investigation has been performed, we will determine the appropriate course of action.
Once our investigation is complete, if we find someone who is involved with hacking or theft of accounts, they will have all of their accounts banned.
(Last updated October 25th, 2002.)